THE 411
Information on returns, shipping, and common questions.

RETURN POLICY

At Love & Cake, we desire for each of our customers to be 100% satisfied with the products they purchase. If for some reason, you are unsatisfied please contact us immediately. We will work together to resolve your case in an individual and timely manner. Refunds cannot be made for weather related delivery issues, items not stored properly, or delivery/shipping problems that are beyond our control. 

FAQ’s

Do you sell diabetes friendly cakes or Keto cakes?

We are working on a Keto cake soon. Please stay tuned.

What do you use as a sweetener?

We use unrefined coconut sugar, evaporated cane juice, organic sugar cane, fruit powders, and locally sourced maple sugar from Butler Hill Farms.

Do you use soy?

We do not use soy in any of our cakes with the exception of the toppings (sprinkles and cookies).

Are you non-GMO?

Every ingredient we use has the certified label of being “non-GMO”.

Do you use certified gluten free ingredients?

Yes, all ingredients we use are deemed “gluten free” from the manufacturer. 

Is your facility certified Gluten Free?

We are in the process of renovation so that our baked goods and mixes will soon be in a dedicated gluten free room. We are not certified gluten-free by an outside agency.

Are you a nut allergy friendly business?

Majority of our products do not use nuts at all. If they do, it is a flavor specifically featuring the nut or nuts. There are no hidden nuts within our ingredients unless stated within the flavor description. If you have any concerns or wish to have special accommodations made for your order, please contact us at sharelove@loveandcake.org.

Do you have a storefront?

At this time we do not. We focus on shipping nationwide through online channels at the current time. We do have a separate space within our cottage bakery that is under renovation and will be dedicated to all of our baked and non-baked products. This space will allow our customers the option of picking up their purchase after pre-order online. Once we grow, we plan on relocating to a retail front soon.

Are the items sweet like traditional bakery goods?

Yes, we have not had anyone state that it was lacking sweetness due to the unrefined sugars used.

How long does it take to receive my order?

Everything is made to order.  Shipping is only done on Monday, Tuesday, and Wednesday. Orders are grouped among those days and baked fresh just before being shipped. Shipping takes 1-3 days depending on where you are located. 

Do you offer shipping to anywhere in the U.S.?

Yes.

What are the best ways to store your products?

The mixes are shelf stable meaning they can be stored in a dry area for up to 6 months. Our donundt cakes are individually shrink wrapped for freshness so they can be stored on your kitchen counter for up to 3 days (post shipping) or 6 days (upon local pickup).