THE 411
Information on returns, shipping, and common questions.

RETURN POLICY

At Love & Cake, we desire for each of our customers to be 100% satisfied with the products they purchase. If for some reason, you are unsatisfied please contact us immediately. We will work together to resolve your case in an individual and timely manner. Returns are accepted minus shipping costs and must be unopened. Refunds cannot be made for weather related delivery issues, items not stored properly, or delivery/shipping problems that are beyond our control. 

FAQ’s

Do you sell diabetes friendly cakes or Keto cakes?

At the current moment, we do not. We are steadily working in the test kitchen on a diabetic friendly cake mix and will release them as soon as we find success in that area.

How many cupcakes does each package make?

We have two sizes of small batch cake mixes. Our smaller packs will make two standard size cupcakes or one single layer 6″ cake.  Our larger packs will make 4 cupcakes each or roughly 8-10 mini cupcakes/ double layer 6″ cake. 

What do you use as a sweetener?

We use unrefined coconut sugar, evaporated cane juice, and locally sourced maple syrup and maple sugar from Butler Hill Farms.

Do you use soy?

We do not use soy as our base cake ingredients are almond flour, cornstarch, and potato starch. Our cookies and brownies use a gluten free flour mix which may be manufactured in a facility which uses soy. 

Are you non-GMO?

Every ingredient we use has the certified label of being “non-GMO”.

Do you use certified gluten free ingredients?

Yes, all ingredients we use are deemed “gluten free” from the manufacturer. 

Is your facility certified Gluten Free?

Although we take every precaution during the baking process, our home cottage bakery is not 100% free from gluten products. We allow for personal items to pass through the kitchen during nonworking hours. All baking utensils and ingredients are strictly and solely used for our gluten free products. Our kitchen does not contain gluten filled flours or baking ingredients. 

Are you a nut allergy friendly business?

All of our products do not use nuts unless specified (future plans for an almond flavored cake). We do have some ingredients that pass through the kitchen that may contain nuts. If you have an allergy and wish to order from us, please contact us so we may make the appropriate accommodations if needed.

Do you have a storefront?

At this time we do not. We are a cottage bakery. 

Are the items sweet like traditional bakery goods?

Baked goods that use alternative whole food sweeteners tend to be a little milder. If you are accustomed to eating cakes and treats that utilize refined cane sugar, our goodies may not be as sweet however we have had many taste testers claim to not tell a difference. 

How long does it take to receive my order?

We try to keep cake mixes in stock, if we run out of a particular flavor, we will have it replenished and in transit to you within 48 hours. Frosting jars require 1-2 days processing time.

Do you offer shipping to anywhere in the U.S.?

Yes.

What are the best ways to store your products?

The mixes are shelf stable meaning they can be stored in a dry area for up to 6 months.